Return Policy

At Sin City Pinball, we strive to ensure your satisfaction with every purchase. Please review our return and cancellation policy to understand the process:

Cancellation Requests: If you need to cancel your order, please contact us at sales@sincitypinball.com within 24 hours of your purchase. Upon approval, you will receive a full refund, minus a 5% credit card processing fee.

Return Requests: All return requests are subject to approval. If approved, customer will be responsible for returning the item using a reputable freight company as well as paying for the shipping costs. Additionally, a restocking fee of up to 25% will apply.

Refused Deliveries: If you choose to refuse delivery of your order, you will receive a refund of 50% of the purchase price minus any applicable shipping and storage fees.

Preorders and Deposits: Please note that all preorders and deposits are NON-REFUNDABLE. In some cases, we may allow you to transfer your deposit to another game title or offer a partial refund, at our discretion.

We appreciate your understanding and look forward to helping you enjoy your pinball and arcade game experience! For any further questions, please don’t hesitate to reach out.